Wzlcd

Return & Refund Policy

At WZLCD LLC, we value transparency and customer satisfaction. This policy explains how refunds and cancellations are handled for our digital services.

1. Nature of Our Services

WZLCD LLC provides customized digital services, including:

  • Custom Web Design
  • E-commerce Development
  • SEO & Digital Marketing
  • Ongoing Support & Maintenance

All services are personalized and tailored to each client’s specific needs.

Because of this, our services are considered non-physical and custom-made digital products.

2. Refund Eligibility

Refunds may be granted under the following conditions:

  • If the project has not started.
  • If payment was made by mistake.
  • If WZLCD LLC is unable to deliver the agreed service.
  • If cancellation is requested within 7 days of payment and no work has begun.

Each refund request is reviewed individually.

3. Non-Refundable Situations

Refunds will not be issued if:

  • Work on the project has already started.
  • Design drafts, files, or deliverables have been shared.
  • The project has been completed.
  • Delays are caused by missing information from the client.
  • The client changes their mind after work has begun.

4. Partial Refunds

In some cases, partial refunds may be provided based on the stage of the project:

  • Planning stage: Up to 50% refund
  • Design/development stage: Up to 25% refund
  • Final delivery stage: No refund

Partial refunds are determined at the discretion of WZLCD LLC.

5. Cancellation Policy

Clients may cancel a service by contacting us in writing.

  • Cancellations before work starts: Eligible for full refund.
  • Cancellations after work begins: May receive partial or no refund.

6. Refund Processing

If a refund is approved:

  • It will be processed within 5 to 10 business days.
  • Funds will be returned to the original payment method used.
  • Processing times may vary depending on banks or payment providers.

7. Chargebacks & Disputes

Before opening a dispute or chargeback, clients are encouraged to contact WZLCD LLC directly.

Unresolved disputes may result in service suspension.

Abusive or fraudulent chargebacks may lead to account termination.

8. Client Responsibilities

Clients are responsible for:

  • Providing accurate project information.
  • Responding to requests in a timely manner.
  • Reviewing and approving deliverables promptly.

Failure to cooperate may affect refund eligibility.

9. Policy Updates

WZLCD LLC reserves the right to modify this policy at any time.

Changes will be posted on this page and become effective immediately.

10. Contact Information

For refund or cancellation requests, please contact:

📧 Email: info@wzlcd.net
🌐 Website: https://wzlcd.net